What do I do if I am having trouble with my Digipass?
If your Digipass displays ‘Fail’
This means an incorrect PIN has been entered. Please press the orange key and your Digipass will ask you for your PIN again, after 5 incorrect attempts the Digipass will lock.
If your Digipass gets locked
If you enter your PIN incorrectly five times the Digipass will display ‘Lock PIN’ and a 7 digit number. To unlock your Digipass please visit rabodirect.co.nz/unlock and enter the required details. An unlock code will then be sent to you via email or text message.
If your Digipass gets misplaced
We can arrange a replacement Digipass for you over the phone. Simply call us on 0800 22 44 33 (or +64 4 8192870 if you are overseas) between 8am – 7pm Monday to Friday. Alternatively, when logged in you can send us a secure message to request a replacement. Please include your postal address (or confirmation that the one we have listed is correct) in the message. To check your address, once logged on go to “My Rabo” then “Address details”.
If your Digipass displays an error message
If your screen displays an error that is not mentioned above, please see the ‘What if I receive a Digipass error message’ FAQ.